Privacy Policy

Effective Date: 24th February 2026

This Privacy Policy explains how Challenge Point Chester Ltd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website and use our services.

Challenge Point Chester Ltd is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect:

When you use our website or services, we may collect:

Personal Information: Name, email address, telephone number, billing details, booking information, and any information you voluntarily provide when contacting us or submitting forms.
Payment Information: Payments are processed securely by third-party payment providers. We do not store full debit or credit card details on our systems.
Automatically Collected Information: Technical data such as IP address, browser type, device type, operating system, referring URLs, and website usage data (including via analytics tools such as Google Analytics).
CCTV Footage: Video recordings captured within our premises for safety, security, crime prevention, and dispute resolution purposes.

Lawful Basis for Processing:

We process personal data under the following lawful bases:

Contract: To process bookings and provide our services.
Legal Obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate Interests: To operate our business, ensure safety, prevent fraud, and protect our premises.
Consent: For marketing communications and non-essential cookies.

How We Use Your Information:

To manage bookings and provide services.
To communicate regarding bookings and customer service matters.
To improve our website and user experience.
To send marketing communications where you have opted in (you may unsubscribe at any time).
To maintain safety and security through CCTV monitoring.

Disclosure of Information:

We may share your information:

With trusted third-party service providers such as payment processors, booking systems, hosting providers, and analytics providers who assist us in operating our business. These providers are required to process data securely and in accordance with UK data protection law.
Where required by law or to comply with legal obligations.
With law enforcement authorities or insurers where necessary in relation to incidents or investigations.

Data Retention:

Booking and financial records are retained in accordance with UK accounting requirements (typically up to 6 years).
Marketing data is retained until you withdraw consent.
CCTV footage is typically retained for up to 30 days unless required for investigation or legal proceedings.

Children’s Privacy:

Our activities are open to individuals under the age of 16 only when accompanied by a responsible adult. Bookings must be made by an adult aged 18 or over. We do not knowingly collect personal data directly from children without appropriate adult involvement.

Your Rights:

Under UK GDPR, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Request restriction of processing.
Object to processing.
Withdraw consent at any time.
Request data portability where applicable.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled improperly.

Data Security:

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Updates to this Policy:

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.

Company Information & Contact:

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.

Challenge Point Chester Ltd
Registered Office: 48 Bridge Street Row West, Chester, United Kingdom, CH1 1NN
Company Number: 16365471
Registered in England and Wales