Terms & Conditions
Effective Date: 30 May 2025
1. Introduction
Welcome to www.challengepointchester.
2. Booking and Payment
2.1. All bookings are subject to availability and are not confirmed until full payment has been received.
2.2. Prices are as stated on the Website and are subject to change without notice. The price applicable to your booking will be the price at the time of confirmation.
2.3. Payment must be made in full at the time of booking via the payment methods available on the Website.
3. Cancellations and Rescheduling
3.1. We do not offer refunds for any bookings under any circumstances.
3.2. You may reschedule your booking if we receive a minimum of 5 days' notice prior to your scheduled session. Notice must be provided in writing, and we do accept emails as a valid form of written communication. Rescheduling is subject to availability and must be confirmed by us.
3.3. In the event that we need to cancel your booking due to unforeseen circumstances, we will offer a full refund or reschedule your booking at your convenience.
3.4. Third-Party Bookings: If you have booked and paid through an external partner or third-party company (such as Virgin Experience Days, Stag and Hen providers, or similar), all refund or cancellation requests must be directed to the company through which the booking was made. We are unable to process refunds for bookings not made directly through our Website.
4. Participation Requirements
4.1. Participants must be at least 6 years old. Participants under 16 years of age must be accompanied by an adult aged 18 or over, who must remain on-site during the experience.
4.2. Participants must arrive at least 10–15 minutes before the scheduled start time. Late arrivals may result in reduced game time or cancellation without refund.
4.3. Participants must not be under the influence of alcohol or drugs. We reserve the right to refuse entry to anyone suspected of being under the influence, without refund.
4.4. Participants should wear comfortable clothing and appropriate footwear. High heels and loose clothing are discouraged due to the physical nature of some games.
5. Health and Safety
5.1. Participants engage in the activities at their own risk. We are not liable for any injuries or accidents that occur due to negligence or failure to follow instructions.
5.2. Participants with medical conditions or physical limitations should consult a physician before participating and inform staff upon arrival.
5.3. Health and Safety Briefings: You must pay attention to the health and safety briefing delivered in the briefing room, as well as the individual briefing videos that play before each game. These briefings contain important safety instructions specific to each activity. Failure to follow these instructions may result in injury or removal from the experience without refund.
6. Conduct
6.1. Participants are expected to behave respectfully towards staff and other guests. Any abusive, disruptive, or inappropriate behavior may result in immediate removal from the premises without refund.
6.2. Damage to property caused by reckless or intentional actions will be charged to the responsible party.
7. Intellectual Property
7.1. All content on the Website, including text, graphics, logos, and images, is the property of Challenge Point Chester Ltd or its content suppliers and is protected by intellectual property laws.
7.2. You may not reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.
8. Privacy
8.1. We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.
9. Personal Belongings
9.1. All personal belongings are the sole responsibility of the participant.
9.2. Challenge Point Chester Ltd accepts no liability for any theft, loss, or damage to personal items that occur on our premises, including lockers, waiting areas, or game zones.
